Frequently Asked Questions
Everything you need to know about our premium hearing accessories.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the United States. Expedited shipping options are available at checkout if you need your devices sooner.
What is your return policy?
We offer a 45-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it for a full refund within 45 days of delivery.
Are Audien Hearing products covered by a warranty?
Yes, all our devices come with a 1-year manufacturer's warranty that covers any defects in materials or workmanship.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment plans through Affirm.
How do I know which size ear tip to use?
Each device comes with a variety of silicone ear tip sizes. We recommend trying all of them to find the most comfortable and secure fit for your ear canal.
Do I need a prescription to purchase from Audien Hearing?
No, our devices are available over-the-counter (OTC), meaning you do not need a medical prescription or a professional hearing test to purchase them.